SHIPPING

Shipping Information

Nine. provides free shipping all over the world. To put your mind at ease, we provide all packages with a tracking number.

Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out.

*Please note that during peak sale periods processing times may vary.

Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. You may follow the link in the email sent to you to check the estimated arrival of your order.

Please note that tracking information will only be updated within 24hours after your order has been shipped.

To better understand the status of your order, please review the definitions below:

On Hold: Your order has been successfully placed and is ready to be processed

Processing: Your order has been approved and is ready to be packed

Shipped: Your order has been dispatched and a tracking number has been associated to your package

Some countries we ship to come with duties and taxes included. If this applies to you, duties and taxes included will appear under the price of the item on the product page and at checkout. If duties and taxes are included, your package will be shipped DDP (Delivered Duty Paid) and there will not be any additional fees upon delivery.

If duties and taxes are not included under the price of the item on the product page and at checkout, your order will be shipped DDU (Delivered Duty Unpaid) and may incur duties, fees and import taxes upon delivery. This charge is ultimately determined by your local customs authority. Payment of these is necessary to release your order from customs. For more information, please consult your local customs office.

For more information, kindly contact us at contact@madebynine.com

Return Policy

In order to return an item, you must meet the following conditions:

  • The item must be in its original, unused, unaltered and unwashed condition
  • The item must be returned with the original tags and packaging
  • The return must be requested within 7 days of the delivery date

Please note that Final Sale items are not eligible for a return.

 

NINE reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.

We are unable to offer exchanges at this time, however we do accept returns. We ask that you return the original merchandise for a refund and proceed to place a new order for the appropriate item.

Kindly email us with regards to your return, Please note that it is important to ship international packages using standard shipping and your country’s local shipping carrier. For added safety, please insure all packages come with a tracking number.

A refund will be issued back to your original payment method within 5 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided. Your financial institution may require additional time to process the refund to your account.

Please note that original shipping fees are not refundable.

For more information, kindly contact us at contact@madebynine.com